Medical Concierge

Speak privately with a physician authorized to provide telemedicine services in Puerto Rico—without spending hours navigating an unfamiliar healthcare system.

• ✓ Non-emergency medical concerns
• ✓ Professional medical evaluation
• ✓ Prescription evaluation when clinically appropriate
• ✓ Convenient from your hotel, Airbnb or cruise ship

Medical decisions, diagnosis, treatment and prescription eligibility are determined exclusively by the treating physician.

We help locate a local pharmacy, coordinate the fastest available solution and deliver eligible medication directly to your location.

• ✓ Lost, forgotten or damaged medication assistance
• ✓ Pharmacy coordination and medication pickup
• ✓ Delivery to hotels, Airbnb properties and cruise ports
• ✓ Non-controlled medications only

Medication availability and any prescription requirements are determined by the pharmacy and applicable regulations. Pharmacy charges and medication costs are not included in the $45 concierge and delivery fee.

Located in the heart of Condado, Ashford Hospital is a convenient emergency-care option for visitors staying in the San Juan metropolitan area.

• ✓ Emergency room open 24 hours a day, 7 days a week
• ✓ Located at 1451 Ashford Avenue in Condado
• ✓ Serves travelers from hotels, cruise docks and the airport
• ✓ Commercial and U.S.-based insurance coverage must be verified

Insurance participation, deductibles and benefits vary. Contact your insurer and Ashford Hospital directly to confirm coverage. Charlie on Wheels cannot guarantee insurance acceptance.

Request transportation assistance to a hospital, urgent care center, pharmacy or scheduled medical appointment.

This is non-emergency transportation. For urgent or life-threatening emergencies, call 911.